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Positions 2017 – Vacant

Due to continued strong growth, Radius Technologies has the following vacancies:

 Please email telecomjobs@radius.ie with CV and relevant cover letter.

Job title: Telecoms Engineer

Reporting to: Operations manager

Location: Waterford

Delivering First Level Technical Support to meet the needs and expectations of the Radius Telecom client-base through fulfilment of the Radius Telecom Service Level Agreements (SLA).

Key Tasks & Responsibilities

  • Respond to Field Service calls
  • Installation of hosted and conventional telephone systems
  • Basic configuration of routers and firewalls
  • Configuration and support of products (Panasonic, Yealink)
  • Responding to and return calls within a specified Service level agreement,
  • Adhere to KPI’s
  • Allocation of call priority status levels in accordance with Radius SLA,
  • Provide excellent customer service by telephone, email and on-site keeping the client updated and informed issues, likely resolution path and time scale
  • Additional duties required as the role evolves.

Personality

  • A desire for a career in Information Technology in a fast-paced environment.
  • Must be willing to put in the hours to self-learn and further their career through the development of their IT knowledge
  • Must be a quick learner with an ability to understand new systems – and should be proactive with this new learning.
  • Embrace change and be able to work in a dynamic and ever changing environment
  • Remain calm under pressure and be able to handle multiple calls / tickets and tasks at the same time in a structured professional manner

Required

  • Technical Degree/diploma or equivalent
  • Full driving licence
  • Telecoms experience a plus
  • Have excellent customer interaction skills – via Telephone and email
  • Be able to work as part of a busy team

 A comprehensive salary, tools and vehicle provided.

 


Job Description: Ref: 09CT

Job Title: Infrastructure Cabling Technician / Electrical

Reporting to: Technical services manager

Location: Radius Technologies HQ Waterford

Job Description

Individuals with a background or some experience in construction, operating power tools, and interpreting architectural blueprints and schematics as well as education or certifications related to communications technology are preferred.

Job Duties and Responsibilities

  • Work with other team members and attend job meetings as required
  • Travel to customer locations
  • Trace cabling, data, fibre optic multi conductor twisted pair
  • Must be motivated, willing to learn and goal orientated
  • Install telecommunications equipment, routers, switches, firewalls
  • Installation and configuration of network equipment, including switches, routers, servers and associated equipment for networking of IT and POS systems amongst others
  • Install, terminate, and program data cabling and associated hardware. Test and troubleshoot installed cable.
  • Function in accordance with established standards, procedures and applicable laws
  • Document network by labelling and routing equipment and cables; recording configuration diagrams and specifications.
  • Constantly update job knowledge

Job Skills and Requirements

  • CAT5 and or CAT6 structured cabling and comms cabinet configuration
  • IP routing knowledge and or exposure
  • Working knowledge of PC operations
  • 5+ years in a similar environment
  • Working knowledge of Ethernet networking
  • Working knowledge of computers and Microsoft Office, including Word, Excel and PowerPoint
  • Valid driver’s license
  • Professional communication and customer facing skills
  • Strong problem solving and diagnostic abilities
  • Must be able to work independently
  • Must be able to use hand tools and test equipment
  • Minimal understanding of network wiring (Cat 5e and above cabling and termination techniques)
  • Minimal understanding of low voltage electronic circuitry and terminology (relay, contacts, AC-DC voltage, resistance, ability to read a schematic, etc.)
  • Flexible workstyle
  • Detail oriented
  • Experience of standard (250V) basic installations a bonus (Sockets, trunking, wiring. MCBs etc.)
  • Knowledge of computer operating systems such as Windows
  • Experience in construction, operating power tools, interpreting architectural blueprints and schematics, and reading technical manuals is beneficial
  • Education and/or certifications related to communications technology preferred
  • Aptitude or background for working with electronics and communications technology
  • Ability to travel to customer sites including some out of hours working from time to time
  • Ability to distinguish the full spectrum of colours in order to work with colour coded wiring
  • Ability to climb ladders and work at heights over 25 feet (Training can be provided)
  • Ability and willingness to lift up to 25Kgs

Job Description: Ref: 09HD

Job Title:                             IT Helpdesk (Level 2) Engineer / Technician:

Reporting to:                      Technical services manager:

Location:                             Radius Technologies HQ Waterford

Radius is a leading Irish supplier of IT solutions, support and infrastructure services. They are seeking to bring in an IT Helpdesk Level 2 engineer / technician to join a growing systems engineering team. The candidate will have worked in a customer facing role, have Microsoft certification and have a real passion for IT.

If you have strong level 2 support skills, hardware and software troubleshooting skills and strong interpersonal skills then this may be for you.

Role: Permanent Full Time                               Salary: Negotiable              Location: Waterford

Required:

  • 2+ Years working within a similar environment or as a service engineer / technician
  • Experience working on customer sites and networks or helpdesk position
  • Good customer facing skills
  • Good technical and diagnostic skills
  • Microsoft certification an advantage
  • Server hardware and software skills
  • Solid understanding of Windows 7, Windows 8, Windows 10, Small Business Server 2011, Windows Server 2008, 2012 and 2016
  • Virtualisation knowledge an advantage
  • Strong problem solving and troubleshooting skills
  • Excellent communicator

Job Description: Ref: 09FS

Job Title:                             IT Field Service Engineer:

Reporting to:                      Technical services manager:

Location:                             Radius Technologies HQ Waterford or Carlow Office

Radius is a leading Irish supplier of IT solutions, support and infrastructure services. They are seeking to bring in a Field Engineer to join a growing systems engineering team. The candidate will have worked in a customer facing role, have Microsoft certification and have a real passion for IT.

If you have strong level 2/3 support skills, hardware and software troubleshooting skills and strong interpersonal skills then this may be for you.

Role: Permanent Full Time                               Salary: Negotiable              Location: Waterford/Carlow

Required:

  • 2+ Years working within a competitive systems engineering environment
  • Experience working on customer sites / networks
  • Strong customer facing skills
  • Expert technical and diagnostic skills
  • Microsoft certification
  • Cisco Certification helpful
  • Server hardware skills
  • Virtualisation implementation skills
  • Strong problem solving and troubleshooting skills
  • Excellent communicator

Job Description: Ref: 091HDG

Job Title:  IT Helpdesk  / Field Service Technician (Intern):

Reporting to: Technical services manager:

Location:  Radius Technologies HQ Waterford

Radius is a leading Irish supplier of IT solutions, support and infrastructure services. They are seeking to bring in an IT Helpdesk Level 1 technician intern to join a growing systems engineering team. The candidate will have worked in or have experience in a customer-facing role and have a real passion for anything they do.

If you have strong customer relation skills, some hardware and software troubleshooting skills (though not a pre requisite) and strong interpersonal skills then this may be for you. This position would be suitable for a recent graduate looking for a future in IT networking or helpdesk

Role: Intern         Salary:   TBC          Location: Waterford

Required:

  • Third level qualification
  • Customer service experience
  • Good customer facing skills
  • Some technical and diagnostic skills an advantage
  • Compu+ or CompTIA a bonus
  • Ability to learn in a fast paced environment
  • Drive and determination to succeed
  • Desire to pursue a career in the IT support and networking industry
  • Strong problem solving and troubleshooting skills
  • Excellent communicator

Job Description:  Ref: 09SP

Job Title:  Technology sales professional and sales account manager:

Reporting to: Sales Director:

Location:  Radius Technologies HQ Waterford

Radius is a leading Irish supplier of IT solutions, support and infrastructure services. They are seeking to bring in Sales professional / account manager with relevant (Minimum 2 years) IT sales experience. The candidate will have worked in or have experience in a customer-facing role and have a real passion for anything they do.

If you have strong customer relation skills, sales experience in the IT or related field and strong interpersonal skills then this may be for you. This position would be suitable for a motivated self-starter who is willing to progress within the company.

Role: Sales Account Manager        Salary:   Negotiable            Location: South East and beyond

Required:

  • Good Client facing skills
  • Minimum 2 years experience in an IT sales role
  • Good Knowledge of IT sales process
  • Client account experience
  • Bachelor’s Degree in Computer Science or Marketing or similar
  • Experience with Sales and Marketing
  • Knowledge of Relevant Products and Sales
  • Written and Verbal Communication, Interpersonal Communication, Negotiation
  • Critical Thinking, Ability to Meet Goals, Ability to Work Under Pressure
  • High Energy Level, Motivation, Ambition, Technical Skill
  • Good Attention to Detail

Job Description:

  • Develop and expands a portfolio of corporate clients by networking and marketing
  • Assesses client IT needs and makes recommendations, including IT equipment and service packages
  • Prepare sales visits and presentations to pitch product, service, and combination packages to clients
  • DemonstratesIT equipment to highlight product benefits
  • Negotiates sales, package discounts, and long-term contracts with clients
  • Establish sales goals and implements a plan to meet those goals
  • Track progress toward goals and documents sales performance
  • Become fluent in all products and services offered by Radius through testing, demonstrations and research
  • Answer questions, describes benefit and discusses pros and cons of various competing products or services
  • Gain familiarity with the IT industry, and stays updated on trends and innovative products
  • Attend trade exhibitions and industry events to learn about cutting-edge products and sales

Job Description: 09CS

Job Title: Cyber Security Engineer – Senior

Reporting to: Technical Services Manager

Location: Radius Technologies HQ Waterford

Radius is a leading Irish supplier of IT solutions, support and infrastructure services. They are seeking to bring in Senior Cyber Security Engineer to join a growing systems engineering team. This is a new position and with Radius experiencing a huge growth in this sector, the candidate who lands the role will be the first in a specialist division and as such the potential for career advancement in this area is second to none.

Required:

  • Minimum Degree Educated
  • Relevant industry qualifications e.g.  CISSP, CISM, CSA+, SANS, CEH etc
  • Minimum five years’ experience in a similar role OR
  • Senior level IT engineer who has branched into the security space
  • Cisco certification helpful though not a prerequisite

Job Description:

  • Work closely with team leads and managers and represent the Security Operations Centre independently and professionally in all engagements while comprehensively prosecuting any technology security issue
  • Server monitoring and maintenance
  • Program and maintain physical security infrastructure
  • Represent monitoring processes for audit settings
  • Run down an incident from start to finish without higher level supervision
  • Lead triage activity and present analysis findings in both oral and written communication
  • Manage multiple incidents at the same time amidst changing priorities
  • Generate process improvement, and support and drive change
  • Provide reports and metrics on workloads and performance of Radius cloud infrastructure
  • Remain abreast of security technology and trends
  • Demonstrate a deep interest in learning new technology platforms for monitoring, triage, response and forensics
  • Work flexible schedule to support 24×7 triage and response priorities
  • Strong technical security background, pen testing, patching, securing cloud based environments
  • Complete IT Security reviews to a high standard
  • You will be working on a number of IT Security programmes such as Logs, Security and Data Loss Protection
  • Perform client IT risk assessments and then mitigate the issues using the appropriate controls
  • Act as a point of contact on IT Security issues for the organisation
  • Work as a team member and add your technical knowledge to ongoing IT Security projects

Radius Technologies focuses on industry best practice and excellence through service delivery. If you feel you have the skills, drive and ambition to be part of a dynamic growing Technology team, please submit your detailed CV, referencing Careers and the position applied for to jobs@radius.ie.

Radius Technologies is an equal opportunities employer.

Call our sales team now on LoCall 1890 592500.

Alternatively, please visit our Contact page, complete the Contact Form, and we’ll call you back.